Refund & Cancellation Policy

Last updated: October 2026

Own A Pixel sells digital boxes on a grid. Because a box is a digital item that is reserved to you immediately after payment, all sales are generally final.

When you can get a refund

If your payment was deducted but your boxes were not allotted due to a technical error, you are entitled to a full refund. Please contact us within 7 days of the payment with your payment details and box code.

How to request

Email ownapixel1@gmail.com with the amount, the date and time of payment, and your box code or username. We will review and respond within 5–7 business days.

Refund method

Approved refunds are returned to the original payment method through Razorpay, and may take 5–10 business days to appear.